September 11, 2017 10:00 AM
Norwegian Cruise Line is continuing to closely watch now Tropical Storm Irma and respond as necessary to ensure the safety of our guests and crew.
Norwegian Escape is sailing at full capacity with approximately 4,000 displaced guests from both Norwegian Sky and Norwegian Escape that were unable to secure flights back home when the ships returned early to Miami on Thursday, September 7. Norwegian Escape departed Cozumel, Mexico yesterday at 5 pm. The ship will proceed towards Miami and will dock once PortMiami reopens. Due to the devastating impact in the Caribbean from Hurricane Irma, all of Norwegian Escape’s upcoming Eastern Caribbean sailings until November will be altered to a Western Caribbean itinerary. All guests scheduled to sail on any affected cruises will be notified of the change.
Acting as a responsible corporate citizen and supporting the destinations that our ships operate in is a core value of Norwegian Cruise Line. In the wake of this devastating storm, we have deployed Norwegian Sky to St. Thomas, USVI to bring much needed supplies and assist in a humanitarian effort that is currently being organized by the government. As per the State Department, affected US Citizens on St. Thomas should email name, gender, & last known location to IrmaEmergencyUSC@state.gov.
As the safety and security of our team members is our top priority, Norwegian Cruise Line's Miami headquarters will remain closed through Tuesday, September 12 and are scheduled to re-open on Wednesday, September 13. To ensure that we continue to operate with all the necessary shoreside support, key staff members have been relocated out of Miami and the storm zone. Our call centers will be operating remotely, so please be advised that hold times in our call center may be longer than normal. Our website at NCL.com will remain available 24/7. As soon as this major weather event is clear of the region and we can bring our staff back to Miami, we will re-open the offices.